Every stay starts with care.
The Paws staff intranet is your single source of truth: animal welfare policies, procedures, position descriptions, our facility layout, and the forms you'll use every day. Built to mirror a real Australian boarding, cattery, grooming and veterinary care workplace.
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Updated biosecurity protocol from 1 June
All kennel, cattery and clinical staff must follow the revised isolation procedure between blocks.
Welcome Dr. Michael Tran
Joining as Head Veterinarian, reporting directly to Jordan in Facility Management. Consults run daily out of the vet consult rooms.
Welcome Priya Nair
Joining as Retail Supervisor and Kennel & Cattery Supervisor, reporting to Jordan in Facility Management.
Vaccination & health check day, Sat 6 June
All boarders due for annual boosters seen on-site by our clinic vets. Volunteers see Chloe in Nursing & Support.
Low-stress handling refreshers
Staff due for their handling refresher training. Book through HR.
Paws facility site plan
A calm, well-organised facility is essential to animal welfare. This plan shows our boarding, cattery, grooming, veterinary and exercise zones, plus areas with restricted access for biosecurity. Knowing the layout, and the rules for each zone, is essential before you work with any animal in our care.
Always observe the colour-coded zones. Wash and sanitise hands between animal-only areas, use dedicated equipment per block, and never move animals between isolation, the kennels and the cattery without sign-off.
Site plan: text version
| Area | Zone type |
|---|---|
| Car Park | Public |
| Vet Clinic | Shared / supervised |
| Grooming | Shared / supervised |
| Retail / Boarding Reception | Public / customer-facing |
| Isolation | Animal-only / restricted access |
| Kennels | Animal-only / restricted access |
| Food Prep | Staff only |
| Cattery | Animal-only / restricted access |
| Exercise Yard | Animal-only / restricted access |
| Laundry | Staff only |
| Storage | Staff only |
How Paws is organised
Paws is led by the Owner / Director, with the Facility Manager running day-to-day operations and the Business Administrator handling finance and admin, both reporting directly to the top. The Facility Manager oversees four service areas, each with its own lead: Veterinary Services under the Head Veterinarian, Nursing & Support Services under the Nurse Manager, Grooming Services under the Grooming Salon Lead, and Retail & Boarding Services, which is split between a Retail Supervisor and a Kennel & Cattery Supervisor.
All connecting lines in this chart are solid, direct-reporting lines.
Paws org chart: text version
| Role | Team members | Reports to |
|---|---|---|
| Owner / Director | Renee Ahern | N/A |
| Facility Manager (Operations) | Jordan Petrakis | Owner / Director |
| Business Administrator (Finance & Admin) | Noah Kim | Owner / Director |
| Veterinary Services (department) | — | Facility Manager |
| Head Veterinarian (Clinical Lead) | Dr. Michael Tran | Veterinary Services |
| Senior Veterinarians (Surgery & diagnostics) | 2 team members | Head Veterinarian |
| Junior Veterinarians (General practice) | 3 team members | Head Veterinarian |
| Nursing & Support Services (department) | — | Facility Manager |
| Nurse Manager (Nursing & Support Team) | Chloe Martin | Nursing & Support Services |
| Senior Nurses / Senior Veterinary Technicians | 3 team members | Nurse Manager |
| Veterinary Nurses / Veterinary Technicians | 5 team members | Nurse Manager |
| Animal Attendants (Hands-on care) | 6 team members | Nurse Manager |
| Grooming Services (department) | — | Facility Manager |
| Grooming Salon Lead | Marco Esposito | Grooming Services |
| Grooming Assistants | 4 team members | Grooming Salon Lead |
| Retail & Boarding Services (department) | — | Facility Manager |
| Retail Supervisor | Priya Nair | Retail & Boarding Services |
| Retail Attendants | 5 team members | Retail Supervisor |
| Kennel & Cattery Supervisor | Priya Nair | Retail & Boarding Services |
| Kennel & Cattery Attendants | 9 team members | Kennel & Cattery Supervisor |
Policies & procedures
Policies set the high-level rules; procedures spell out how to do the work step-by-step: from animal handling and welfare to biosecurity and WHS. Read these carefully: your ACM20121 Certificate II in Animal Care assessments and the animals' wellbeing both depend on them.
Position descriptions
Each role at Paws has a written position description outlining its key duties, accountabilities, and the skills required: from the entry-level and support roles most of the team work in, like Animal Attendant, Veterinary Nurse and Veterinary Technician, through to the Senior and Junior Veterinarians, the Nurse Manager and the Head Veterinarian they report to. Use these to prepare for interviews, performance reviews, and your ACM20121 Certificate II in Animal Care assessments.
Work documents & forms
Official templates, forms, and registers used in everyday animal care and training compliance. Download, fill in, and submit through the channels listed on each document.
Staff training
Induction guides, e-learning outlines, and refresher training materials for animal handling, biosecurity, and workplace health and safety. Complete the training relevant to your role before working unsupervised with animals or equipment.